سياسة الاسترداد

Returns and Refunds

Standard Products

You may request the return or exchange of a standard, non-personalized product within 14 calendar days of receiving your order.

The product must be returned in its original condition and packaging and must not have been damaged or altered by the customer. For change-of-mind returns, the customer is responsible for the return delivery cost.

Personalized Products

Products created using a customer’s photo, text, design, size specifications, or other personalized instructions cannot be returned or exchanged because of a change of mind.

If a personalized product arrives defective, damaged, incorrectly produced, or different from the approved specifications, PrintIt will offer a replacement or full refund at no additional cost.

Defective or Incorrect Products

If a product is defective, damaged, or does not match the agreed specifications, you may request a replacement or refund within 30 days of receiving it.

Please contact us through the WhatsApp button on our website and provide your order details together with clear photographs of the product and packaging. Photographs help us investigate the issue and arrange the fastest solution.

Refunds

Approved refunds will be processed within seven days after the returned product is received and inspected. Refunds for cash-on-delivery orders will be arranged through InstaPay, Vodafone Cash, or another agreed payment method.

Products damaged through misuse, improper handling, or customer alterations are not eligible for return.

This policy does not limit any rights provided to customers under applicable Egyptian consumer-protection law.